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Coco Republic
3225 Helms Ave
Los Angeles, CA 90034
Shipping & Delivery
Coco Republic processes and ships orders Monday - Friday excluding national holidays. All orders ship from our distribution center in Los Angeles, California.
Once your order is placed, our team will contact you to provide a more accurate delivery time frame. Local orders process within 3-5 business days while non-local orders process within 10 business days. This gives our team time to get in touch with 3rd party freight carriers, inspect all the items, and pack the items securely before shipping. Transit times vary depending on the delivery method and our delivery team will be in touch with you to confirm a delivery time frame.
Our delivery fees will be displayed at the checkout prior to payment and order completion. Please review these before you confirm your order. There are two delivery types depending on the products you have purchased. They are as follows:
Threshold Delivery will be delivered to the garage, porch, or the first dry area of your home. Delivery does not include the set-up or installation of any product including electrical equipment or hookups. Delivery also does not include any assembly or removal of shipping material or boxes. We recommend always pre-measuring your space, including entryways, walkways, doors, and stairways to ensure your product can be carried into your home. This service is also not available in all areas.
White-Glove Delivery includes delivery, assembly, placement, and removal of shipping material and boxes. An authorized adult 18 years or older must be present at the time of delivery.
Coco Republic may provide these services through a third-party delivery service that is unaffiliated with Coco Republic. Customers must sign a proof of delivery. Please make sure that your complete purchase has been inspected prior to signing. Should any merchandise be damaged, it must be noted on the proof of delivery note. Please see ‘What happens if my order arrives damaged’ for more information. If you refuse to receive your order, it may be subject to return freight except in the case of damages.
Self-pickup is free of charge from our distribution center in Commerce, CA and store locations. After you complete your order, please email delivery@cocorepublic.com in order to schedule a pick-up appointment. See locations for addresses and hours of operation:
If you are picking up from a store location, our fulfillment centers require a minimum of 5 business days’ notice to account for transfer time from our fulfillment center. Once we receive your order in our stores, we will notify you. You will have 10 calendar days to pick up the order, otherwise a storage fee may be incurred.
If your building is requiring a certificate of insurance or proof of insurance, please email delivery@cocorepublic.com with the building requirements. Once we have that information, it can take up to 2 business days to process and return the documentation. Please keep this in mind when you schedule your deliveries.
We deliver to all 48 contiguous states in the US. This excludes Alaska and Hawaii.
We are only able to deliver to one address per order. If you would like to send your purchases to multiple addresses, we suggest that you place a separate order for each destination.
All cancellations or amendments are subject to our Returns Policy.
For items dispatched via FedEx you can track your order with the FedEx website. Please allow 2-3 business days for tracking information to update. We often send tracking when the label is created.
You will receive communication from our team prior to your scheduled delivery date.
Sometimes damages do occur in the shipping process even though we do our best to deliver your item in perfect condition. If your item is being delivered with an oversize or white glove carrier, please thoroughly inspect your item before signing for the delivery. Damages or defects must be noted on the receipt with the carrier. We must be notified of your damages within 48 hours of delivery. Please do not hold off on inspecting in your item, for example, waiting upon project completion or residential move.
Please reach out to us at customercare@cocorepublic.com. Returns are only accepted at our Commerce fulfillment center, with exception of accessories that may be returned to your local store with original packaging and proof of purchase.
Any Return or Exchange will be subject to our Returns Policy.
Please reach out to us at customercare@cocorepublic.com if you’d like to process a return. Returns are accepted only at our Commerce fulfillment center, except for accessories that may be returned to your local store with original packaging and proof of purchase.
Any return or exchange will be subject to our Returns and Exchanges Policy.
Need Assistance
Coco Republic
3225 Helms Ave
Los Angeles, CA 90034