Returns & Exchanges
We hope you love your Coco Republic products and want you to be fully satisfied with every item you purchase. If you are not satisfied, you may return or exchange the item(s) subject to the policies set forth below. Delivery fees are non-refundable with the exception of manufacturer defect or transit damage.
Furniture & Decor
Many of our furniture pieces are hand-crafted from natural materials. The beauty is in the natural variations, the irregular distresses, sporadic oxidations, marble variations and color fluctuation. These features are not considered defects.
Variation and imperfection in rug weaving, fiber size and color, and overall rug size (up to 2-3” in length and width) are normal characteristics and are also not considered a manufacturing defect.
Bedding purchases that are not special orders and are unopened must be returned to the original purchase location. Items must be returned in new condition and accessory/décor pieces must be sent back in the original packaging. If original packaging is unavailable, the customer is responsible for arranging equivalent packaging.
Made to Order
Made to your specifications and submitted for production at the time of your order. A 50% deposit will be required at time of purchase and will not be refunded if you wish to cancel, return, or exchange for reasons other than manufacturer defect or transit damage.
Clearance Items (Final Sale), Drop Ship Artwork, Lighting
Cannot be returned or cancelled. If any of these items are refused or returned after delivery, a 50% restocking fee will be applied. Final Sale items are excluded from all price adjustments. The following items are ineligible for return: Sleeping pillows, duvet inserts (comforters), and mattress protectors
Manutailers, Vondom, and Table Company
Made to your specifications and submitted for production at the time of your order. Final Sale other than manufacturer defect or transit damage.
*Above dates are based upon date of receipt of product- take with date, pickup date or delivery date.
In Case of Damage
It is your responsibility to inspect your product upon delivery. Any damage that occurs upon delivery must be noted on the delivery receipt and reported immediately. Any damage not noted on the delivery receipt will be considered in-home damage, and not warrantied. If not reported within 14 days of delivery, the defects and variances will be considered “acceptable” and will not be eligible for return or exchange. We will work with you to resolve the issue to your satisfaction.
Credits and Refunds
Delivery fees will not be refunded unless the returned item is found to have a manufacturer defect or was damaged in transit.
- Items returned or refused for reasons other than manufacturer defect or damage will be subject to 10% restocking fee and return delivery fee. Original delivery fee will not be refunded.
- Items exchanged for reasons other than manufacturer defect or damage will be subject to exchange delivery fee only.
- Refunds will be issued to the original form of payment, except in the case of cash and check purchases, in which a corporate check will be issued and could take up to 15 business days to process.
- It is your responsibility to ensure furnishings fit through all interior structures and into the desired space. Refunds for items that are returned due to size will be subject to a 10% restocking fee, return delivery fee and the original delivery fee will not be refunded. Items that are exchanged due to size will be subject to an exchange delivery fee only.
For returns picked up from the home, refunds will be processed once the item has been received and inspected at our warehouse. Depending on the pickup location, the processing of this refund can take up to 45 days.
In the event you’re dissatisfied with your items, we are happy to process your Return and/or Exchange(s).
Please contact our Customer Experience Team to initiate the return/exchange process.
Returns and/or Exchanges on non-rug purchases are to be initiated within twenty (20) days of receipt of purchase. Rug purchases must be returned/exchanged within three (3) business days of receipt. Bedding purchases that are not special orders and are unopened must be returned to the original purchase location within seven (7) days. Items must be returned in new condition and accessory/décor pieces must be sent back in the original packaging. If original packaging is unavailable, the customer is responsible for arranging equivalent packaging.
For orders that were picked up, we ask that they be returned to the original pickup location.
Upon return, your item will be inspected, and exchanges, credits or refunds will be issued for the purchase price. Any taxes charged will be refunded in accordance with applicable laws. Delivery fees are non-refundable except for manufacturer defects or transit damage. Coco Republic reserves the right to refuse returns or exchanges of items that are in poor condition due to damage or misuse by the client.
Special orders begin production immediately upon order placement and are built to your specifications. As a result, the item(s) cannot be canceled, changed, returned or refunded at any time. A non-refundable 50% deposit will be charged when you place your order. For the balance due, you may see an authorization or pending charge on your credit/debit card. When your order ships, the balance due will be charged to your card. See the Coco Republic Terms and Conditions for additional terms that apply to your order.
These items are special order and are non-cancellable, non-returnable, non-exchangeable and non-refundable.